Terms and Conditions

 11:44:17.7000000 | 8.12.2010

Children under 12 years is generally granted a reduction of 50% of theland tour, 25% of airfare, provided that they are accompanied by at least twofull-paying adults and stays in the same room. An extra bed is fully charged asadult.

A deposit of 30% of the tour price per person by credit card or banktransfer plus bank charges (processing fees) is required upon confirmation ofyour booking (If this amount is less than US$100, a US$100-per-person depositwill apply). Once a deposit is received it is understood that you have read,understood and accepted all our  Termsand Conditions.

The remaining balance of the tour price (70%) is due upon your arrivalinVietnam, payable at ouroffice inHanoi or to the representative inHo Chi Minh City (Saigon).Cash is preferred to reduce any processing fees that may affect your cost.

All cancellations must be received in writing, sent to us via fax oremail. The following rules apply for cancellation:

Policy for FIT (Group less than 8 double rooms or less than 16 adults)
* Cancellation made more than fifteen (15) days: The total deposit paidto us (30% or US$ 100) less the administrative fee in accordance with cancelingadvanced arrangements, will be valid for one (1) year from the date the depositwas received. During this time (365 days) the amount can be applied to othertours and services. After one (1) year the deposit amount is forfeited.
* Cancellation made from fourteen (14) days to two (2) days prior todeparture: Complete forfeiture of deposit, due to hotel charges for no-showsand organizing fees.

* Cancellation made 1 day prior to departure and No Show: Charge 100%trip cost.

Policy for GIT (Group from 8 double rooms or from 16 adults)
Please contact our Travel Consultants for the GIT Cancellation Policy

No refunds or exchanges can be made with respect to accommodation,meals, sightseeing tours, transport or any other services, included in the tourprice, but not utilized by the tour members.

Travel documents will be compiled after the deposit has been received andare sent two or three weeks prior to departure. These documents will be sentvia email, and should be printed out by participants and retained as a receipt.

Our company acts as intermediary between the concerned airlines, hotels,transport operators and local tourist offices providing the services. Thereforewe are not responsible for any loss, injury or damage sustained by tourists,including those occurring outside the tour programs. Additional expensesincurred due to delay, accidents, natural disaster, political action or unrestmust be borne by the tourists.
Programs, prices, services and conditions are based on those valid atthe time of printing and are therefore subject to change without advancednotice before or during the tour.

Participation in our tour implies the tourist's agreement to the aboveconditions.

We further would like to advise that, because of frequent flight changesand cancellations by airlines we cannot fully guarantee that the proposeditinerary can be carried out as planned. Based on our experience changes ofdeparture times and/or cancellations can occur at very short notice even afterconfirmations for a flight have been received. Same condition applies for traintravel - schedule changes occur frequently and sometimes without priornotification.

In case of schedule changes or flight cancellation we will always tryeverything human possible to arrange an alternate program within the frameworkof the original quoted costs. However we reserve the right to charge any costexceeding the original budget to the tour operator/travel agent or to theparticipant of a tour after consultation with the agent.

This information is valid at the time of publication but is subject tochange without prior notice. Yet, should any changes occur, they will be postedon the website immediately. However, should the Terms and Conditions changeafter the deposit is paid, the Terms and Conditions under which the deposit waspaid shall apply.

All tours and services are booked directly with our Head office at thefollowing address and contact:

Address :          13A Chau Long, Ba Dinh Dist,Hanoi,Vietnam
Tel        :           +84 4 3715 25 50
Email    :           info@binhtours.com
Website :          www.vietnamtourvoyage.com

Contact Person : Mrs. Binh  - email: info@binhtours.com

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